Shipping policy

Dawafi Shipping Policy

Shipping Overview:

At Dawafi, we are committed to providing fast and reliable shipping for all your orders. Below, you'll find important details about our shipping process, rates, and delivery times.

Order Processing Time:

  • Processing Time: Orders are typically processed within 1-2 business days. Orders placed after 3 PM (CST) or on weekends and holidays will be processed the next business day.

  • Shipping Time: Once your order is processed, delivery times will vary based on the shipping method selected at checkout.

Shipping Methods and Rates:

  • Standard Shipping: Delivery within 5-7 business days. Shipping cost is calculated at checkout based on your location and order size.

  • Expedited Shipping: Delivery within 2-3 business days. Additional charges apply and will be calculated at checkout.

  • Overnight Shipping: Delivery the next business day. This option is available for an additional fee, calculated at checkout.

  • International Shipping: Delivery times vary based on the destination country. Shipping costs and delivery times will be calculated at checkout. Note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Free Shipping:

  • Promotional Offers: We occasionally offer free standard shipping promotions. Check our website or subscribe to our newsletter for the latest offers.

Order Tracking:

  • Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier’s website. If you do have any questions or concerns regarding your tracking, please email us at admin@dawafi.com.

Shipping Address:

  • Please ensure that the shipping address provided is correct. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Shipping Issues:

  • Delayed Shipments: Occasionally, shipments may be delayed due to unforeseen circumstances. If your order is delayed, please contact us at admin@dawafi.com, and we will assist you in resolving the issue.

  • Lost or Stolen Packages: If your package is lost or stolen after it has been marked as delivered, please contact the carrier directly for assistance. If you need further assistance, contact us at admin@dawafi.com.

Address Changes:

  • If you need to change the shipping address after placing an order, please contact us immediately. We can only make changes to the address before the order has been processed and shipped.

Contact Us:

For any questions or concerns regarding shipping, please email us at admin@dawafi.com. Our customer service team is here to help and will respond as quickly as possible.

Return Address:

For returns, please use the following address:

25310 W Wolfs Rd
Plainfield, Illinois, 60585
USA

Thank you for shopping with Dawafi! We appreciate your business and look forward to serving you.